The following is a list of what we consider inalienable rights of customers.
We expect to be held accountable whenever we deny any of these rights to any customer.
- As a customer, you are entitled to be treated like a real, individual, fellow Human Being with friendliness, honesty, and respect.
- As a customer, we are entitled to full value for your money. When you use our services, you should feel assured that it was a good value and that our service was exactly what it was represented to be.
- As a customer, you are entitled to a COMPLETE guarantee of satisfaction.
- As a customer, you are entitled to punctual service. If we cannot be on time, you are entitled to a phone call before your appointment time and an apology.
- As a customer, we are entitled to speedy, courteous, knowledgeable answers to all inquires. You are entitled to all the help we can give in finding exactly the serviced or information needed.
- As a customer, you are entitled to the privilege of being an individual and dealing with individuals. If there is a question on your account, you are entitled to talk or correspond with another individual so the question can be resolved immediately on the most mutually satisfactory basis possible.
- As a customer, you are entitled – No – Make that ENCOURAGED to complain. We would miss you terrible if you left us without telling us why, because even if we cannot make you happy, you may save future customers from the same problem.
- As a customer, you are entitled to speak to an owner at any time. You can call us directly at 217-442-1288 if you would like personal attention, and we will call you back as soon as possible.
- As a customer, you are entitled to be treated exactly as we want to be treated when we are someone else’s customer!
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